- Activity ID
- IA_BE_23
- Subcategory
- Beneficiary Engagement
- Category
- Improvement Activities
Objective
Provide additional direct support to patients in achieving their goals, thus improving patient satisfaction, adherence to plans, and health outcomes.
Activity description
Provide coaching between visits with follow-up on care plan and goals.
Suggested documentation
Documented use of coaching provided between visits with follow-up on care plan and goals, for a population of the eligible clinician’s choosing (e.g., patients with a specific condition). Include the population identified for this activity and at least one of the following elements:
1) Use of coaching codes – Medical claims with codes for coaching provided between visits; OR
2) Coaching plan and goals – Copy of documentation provided to patients (e.g., letter, email, portal screenshot) that includes coaching on care plan and goals; OR
3) Coaching tools used – Examples of coaching tools used by staff (e.g., coaching scripts, tools, materials).